At Jacketify, we want you to be delighted with your purchase. If you’re not happy with your order, we offer the following return policy.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, unworn, and in their original packaging.
- Custom or personalized orders are non-refundable.
Return Process
- To initiate a return, please contact our customer service at info@jacketify.com.
- Once your return is approved, you’ll receive instructions on where to send the items.
- Refunds will be processed within 7-10 business days of receiving the returned item, back to your original method of payment.
Exchanges
- If you need a different size or color, please request an exchange within the 30-day return window.
- Exchanges are subject to availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the order.